Please browse the following Frequently Asked Questions and remember; if your question isn't answered here, please just contact us.
- How much time should I allow when going to the airport?
- How will we contact our driver on our return trip form the airport?
- How many people can travel in taxis?
- Do you supply baby/booster seats?
- Do you take credit card payments?
- Are your drivers all CRB police checked?
- Do your taxis have meters in them and do you charge waiting time?
From maidstone area:
- Gatwick: 45 minutes
- Heathrow: 1 hour 20 minutes
- Stansted: 1 hour 20 minutes
- City: 1 hour
- Luton: 1 hour 45 minutes
- Ashford: 30 minutes
- Ebbsfleet: 30 minutes
During peak times (06.30-09.00 & 16.30-18.00) add an extra half an hour for extra traffic.
From Medway area please allow an extra 15 minutes on all trips except Ebbsfleet & City.
We monitor all incoming flights on the internet for any change in times so your driver is waiting in the arrivals hall at the airport when you clear customs. Your driver will be in the arrivals hall with a nameboard clearly stating your name. If a driver has taken you upto the airport, we will try to put him on your return trip for ease of recognition.
4 people can safely, comfortably and legally travel in a saloon/hatchback vehicle 4 people + 1 case each would require an estate vehice 5-6 people with light luggage can travel in a 6 seater vehicle 5-6 people with luggage each would require an 8 seat vehicle 6-7 people with or without luggage can travel in a longwheel based 8 seat vehicle. Babies, children and adults all class as 1 person according to insurance & borough council bye-laws.
Legally we are not allowed to supply booster or baby seats but we can use ones supplied by you and store them in our office office for your return or collection.
Yes, we accept most major credit/debit cards.
All of our drivers must have a Criminal Records Check to gain their local borough council driver badge and these CRB checks are refreshed every 3 years so you know you can travel in safety when you use our service.
All our drivers also under go a strict medical before being issued a council drivers license.
No, we only charge for the mileage you are in the car unlike any taxis with fitted meters which also run up waiting time at traffic lights, heavy traffis etc. We will only charge waiting time when the driver is specifically asked to wait somewhere on-route or if the driver has been waiting for more than 10 minutes after the initial booking time for your taxi.
Can't find an answer to your question here?
If your question isn't answered here, we'd be more than happy to hear from you and get back to you with an answer. Just use our simple contact form to get in touch or call us directly on 01622 791500.
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If you're planning a journey and would like to receive a no-obligation price quote, just complete your short quote form and we'll get back to you promptly with a repsonse.